Wednesday, November 26, 2014

Thanksgiving is not an isolated day

We are often so quick to criticize and don't take the time to give praise and thanks.  Tomorrow may only be 24 hours long but take the time the other 364 days to also give thanks.  It makes both people feel good, boosts confidence, and motivates people to stick through things when they get bad.

Sunday, November 16, 2014

Don't throw your employees under the bus

I was on the phone with my doctor this week and she was very quick to blame her lack of response on her nurses and stated that she would be dealing with that.

As supervisors, it is our job to train, guide, and supervise our employees.  Any mistakes they make are also our mistakes.  Our employees still need to take responsibility for their work but that is a conversation we have only with them, not shared with the outside world or as a way to shift blame.